Frequently Asked Questions
Q: I am not a distributor. Can I still buy from Update International?
A: Although we appreciate all business, our company is dedicated to serving the foodservice distribution industry. Please locate an Update area representative near you and contact them directly. Our Area Reps. page should assist you in finding a local source.
Q: How do I become an Update customer?
A: If your company qualifies for Update distributor status, please print the forms below. Next, fill out the forms and fax, email or send them to Update International. We will contact you regarding the status of your request.
Q: What If I can not open the forms?
Ordering & Shipping Information For Update International Distributors
Q: Do you have a minimum order amount?
A: Each order must reach a minimum net of $100.00 or is subject to a $35.00 handling charge, with the exception of spare part orders. Spare part orders must reach a minimum net of $25.00.Orders of $2,000 or more will qualify for prepaid freight to one destination within the Continental U.S.A. Dominion, Windsor, Claridge and Laurel flatware patterns qualify for 1/2 value toward the prepaid freight allowance.
Q: What should I know about Update International's pricing?
A: All items are priced at current flyer prices at the time of shipping. Prices quoted are F.O.B. the Update warehouse in Los Angeles, California unless otherwise stated. Update offers price incentives for items purchased in full-case quantity. Items sold in less than full case quantities must be purchased by the "Sold in Units of" quantity, and will be billed accordingly.
Q: What should I do if I receive damaged product or shortages?
A: Damages or shortages must be reported within 24 hours upon receiving merchandise.
Q: What is Update International's return policy?
A: Returned merchandise will not be accepted without prior written approval. Upon approval a return authorization number will be issued and must appear on all cartons and related paperwork. Authorized returns must be shipped prepaid and are subject to a 15% restocking charge. No returns will be accepted on merchandise sold over six (6) months from the receipt date. To receive a claim form, please print out the form below, and fax, email or send it to Update International.
Q: What happens to my back orders?
A: All orders are subject to inventory on-hand. Back orders will be cancelled unless specifically requested by the customer. Freight is the responsibility of the customer.
Q: I have other questions about Update International, What should I do?
A: Please feel free to contact us directly. See our Contact Us page.